What is NOT Supported?

While our technicians are the best in the industry, there are issues that are not covered by a Support Plan. Our technicians will attempt to assist you with non-Liberty issues, but support will only cover issues caused by Liberty. A Support Technician will be able to tell if an issue is Liberty-related or not. Should your issue be deemed outside of the scope of support, assistance from a local, experienced and certified IT professional would be required.

Here is a short list of areas that are not covered by a Support Plan:

  • Printer installation and setup (*see Policies > Printers for more information)
  • "How To" questions, walkthroughs or anything deemed a "Training" call
  • Technical issues caused by 3rd party applications
  • Network setup, configuration or troubleshooting
  • Anti-virus/Firewall/Security troubleshooting or configuration
There is a lot going on inside of a computer. We want your experience with Liberty and Resaleworld to be a positive and productive one. It is beyond Resaleworld's scope to provide total-system support. Think of Liberty as the train and your computer as the tracks. If the tracks aren't 100% operational, the train might not be either. We're not here to hang-up on you though! Our technicians are experienced and well-versed in troubleshooting. If your issue is outside of the scope of a Support Plan though, one of our technicians will explain where he or she believes the issue is stemming from. At that point, again, a local, experienced and certified IT professional would be required.