Q.What is Consignor Login?

Consignor Login allows your consignors to login in to your reCommerce website and check the transactions from sales of their items that have been credited to their accounts. It will also show debits and other charges that are on their account. You can select within Liberty which consignors will have access to this information. Consignors will also be able to see which of their products are being sold on-line or on eBay.

Q.What is 'Product Catalog' under Plan B

Product Catalog is for stores who want to advertise what's in their store but who really don't want to commit to doing ecommerce transactions over the web. Basically, it's like saying "Hey, here's a bunch of our current items that we have for sale in our store. So why don't you stop by and check them out." This may be perfect for stores who really don't feel like shipping items or who would just like to advertise their products to the world.

Q.Is there a limit on how many products I can have?

No. There is no limit on how many products, consignors or orders that you can have. You can upload all your items from Liberty or just a subset.

Q.I've noticed that many ecommerce sites have pictures for their products. Do I have to take a picture for every item I want on my site?

Actually, you don't have to take a picture in order for your item to appear on your website - although we highly recommend it. If you're really serious about ecommerce, we suggest you do.  Digital cameras are very inexpensive costing as little as $149. You can pick up some very good used cameras on eBay for well under $100. We don't care what camera you use. Liberty can work with pretty much all of them.

reCommerce provides many payment options for you to offer your customers. Authorize.net (for merchants with internet merchant accounts), PayPal (a free credit card processing service), Google Checkout (available in August 2007), Fax and Phone orders. It's really up to you which payment processing you would like to have in your store.

Q.Are all credit card transactions processed securely?

Yes. We use industry-standard SSL encryption for all credit card processing. We also use Authorize.net as our preferred Payment Gateway service.

Q.We don't have a merchant account yet. Can you help us get one?

Yes, we have a direct working relationship with Global Payment Systems and Authorize.net to offer you very competitive rates for your processing needs. Just fill out the application form and a representative will work with you to get everything going.

Q.We already have a merchant account for our regular business. Can we us that one for reCommerce as well?

Boy, I wish it was that easy. Unfortunately, merchant providers treat off-line transactions completely different than on-line web orders.  Their thinking is that because the transaction does not take place with someone actually giving you a physical credit card, then there is a higher chance of a fraudulent transaction. So what they've done is to keep the two transactions separate.  So the answer in a nutshell is "No, you can't".  Sorry.

Q.How do I see my orders?

Orders will be downloaded into your Liberty product whenever you connect to your reCommerce site.  They will look just like regular sales in Liberty except that you will have to ship them to your customers. Don't worry, Liberty has many ways for you to print shipping labels - either by UPS, USPS or FedEx.

Q.Can we accept international orders?

Yes. reCommerce is designed for the world market. With multilingual, mulitcurrency capabilities all of our merchants can sell to the rest of the world.

You can update your site as often as you want, from wherever you happen to be. We provide many templates for you to choose from. We can even help you get your site customized to look any way you want - within reason.

Q.Does our store have to look the same as all the others?

We offer many color themes for you to select from. If you want something really creative, use one of our preferred site developers to customize your site however you feel.

Q.How much can we customize our storefront?

Even though we provide over 20 templates to choose from, stores may go absolutely wild on your site.  Obviously, it costs money to do this.  If you think you really want something different, you can probably expect to pay around $1,000 - $2,000 for a custom site. Let us know if that's something you're interested in and we will try to set you in the right direction.

Q.Can we get statistics about what is happening in our store?

reCommerce tracks an incredible amount of information related to visitors, orders and searches related to your site. You will be able to look at this information whenever you feel like it.

Q.Can I transfer my own domain to my reCommerce site?

Yes. You can point your domain name to your store if you wish. However, if you already have an extensive website, you most likely will want to simply link from your website to your reCommerce store.

For starters, you will need an Internet connection at your store to upload product and consignor information and to download orders. We recommend at least a Cable or DSL connection to get going. The faster the connection the better. However, it would actually be possible to use reCommerce with only a dial-up (if that's all you have and can get). Dial-up isn't very fast though, so you might not have a *positive Internet experience without a Cable or DSL connection. =)

Yes. reCommerce has a built-in feed to Google Product Search (Formally Froogle).

Our webservers are connected to a CISCO Secure 100 base-T network that is BGP4 multi-homed directly to the internet backbone via redundant, fault-tolerant T-3's. Whew! That's easy for you to say.

Q.Do you provide support for our reCommerce site?

We stand behind our products and services. Our fast and effective support team is at your service. We take good care of our customers. "We're here to help you." We have been for 15 years!!!

We will only put a small tagline at the bottom of the page to indicate that your site is being powered by reCommerce.

No. Your customer's information is made available only to YOU.

Q.How much does reCommerce cost?

We tried very hard to make sure we made reCommerce very affordable. Monthly costs start as lows as $19.95/month. You will get a 30 day free trial to try reCommerce. After that, we will bill you for whatever plan you selected each month. Visit our pricing page to get detailed pricing info.

Q.Do you take a percentage of my transactions?

You will be charged credit card transaction fees (can't get around those). All credit card transactions are handled through Authorize.net and Global Payments and you will be subject to the fees that they charge.  Also, if you sign up for Plan C, we will bill you for 3% of the transaction amount at the end of each month.

Q.Do we have to sign a contract with reCommerce?

You have to agree to our Terms of Service. That's about it.

Just notify our sales department that you would like to cancel your reCommerce store and we will immediately take you offline. You may be charged a cancellation fee by Authorize.net (that's out of our control) if you have set up a merchant account with them.

Q.How do we try reCommerce?

You can create an account yourself right now. Just go to our registration page. You must have either Liberty4 Consignment, Liberty4 Trading Assistants or Liberty4 Retail (coming soon). You can be up and running in just a few hours. If you have any questions, contact us and our friendly staff will be happy to help you.