Resaleworld is extremely proud to announce our new Extended Support Service! The idea of Extended Support is that our talented Support department can take on more of your IT needs, drastically reducing your reliance on third party technical assistance. A large part of this plan involves actively monitoring the health of your Server and Workstations, addressing issues before they impact you.
Extended Support includes the following:
With Extended Support, our team is more accessible than ever before and our coverage extends further than it ever has before. Most importantly we help you to avoid costly downtime.
Extended Support is an optional service available to all Liberty users with an active Technical Support Plan as well as to all Liberty Cloud customers. Click here for a side-by-side comparison of Support Coverage with and without Extended Support. The rates for Extended Support are as follows:
$35/mo for Liberty Server
$15/mo for Each Additional PC
$15/mo for Each Workstation
Extended Support billing is handled as a part of our regular Support & Tag Plan billing system. You can be set up for either quarterly or annual billing. The annual billing discount applies to Extended Support in the same way that it applies to Standard Support Plans and Tag Plans.
The number of PCs you choose to cover with your Extended Support plan is not dependent on the number of Liberty licenses you have, nor is availability constrained to machines where Liberty software is installed. For Liberty Desktop installations, the Liberty Server must be included as part of Extended Support coverage.
It's been over seven years since we began offering weekend support, and it has proven to be an extremely valuable service for our customers. We often receive feedback that four hours of coverage isn't enough, especially for our West Coast customers. We also receive feedback that sometimes having to wait from Saturday afternoon until Monday is too long. We hear you loud and clear, and we agree that there is sufficient need to increase our coverage over the weekends.
Effective March 10th, our Saturday Emergency Support hours are expanding by two hours. The new Saturday hours will be 10AM EST - 4PM EST.
Additionally, effective March 11th, we will begin offering Emergency Support on Sundays from 10AM EST - 4PM EST.
That's right, Resaleworld now offers Technical Support seven days a week!
As we only have a limited staff on duty for these weekend hours, we are still limiting the help provided to mission critical issues - problems that are significant enough to impact business operations. We ask that non-critical questions be saved for our regular business hours.
We would also like to take this opportunity to announce a revision to our policy concerning the installation of Liberty Updates.
Effective immediately, our Support Team will install Liberty Updates for you at no additional charge. We ask that updates for 3+ User installations be scheduled a minimum of 24 hours in advance. Upgrade installations must be scheduled during our regular business hours - Monday through Friday, starting no earlier than 9AM EST, and completing no later than 6PM EST.
Join Resaleworld and consignment/resale store owners from around the country as we celebrate our 25th Anniversary in the software industry. This will be a great opportunity to network with other store owners from around the country, as well as the Resaleworld staff and enjoy a few warm days in the Caribbean.
We are updating our support hours in order to help out our Pacific and mountain time customers. We were approached by many of you at the NARTS conference in Scottsdale about our support practices. All of you were complimentary about our service but were feeling short changed during the afternoon when our office closed at 6PM.
Affective July 15, 2015, our support lines will be open to normal support issues for all stores who are in Mountain or Pacific Time Zones up until 8PM EST. This includes Canadian customers who are in the same time zones.
We do ask that customers in Central and Eastern time zones continue to call only with emergency issues during these extended hours.
Resaleworld is proud to announce the release of the latest version of Liberty 4 Consignment, 4.5. What's so special about 4.5? We're so glad you asked! We looked at all of the most commonly requested features and decided to add as many as we could possibly fit into a single upgrade.
How's that for highlights? 4.5 also includes dozens of time-savers, security enhancements, and reporting improvements.
All told, it's fair to say that this is the most comprehensive, most important update that we've ever released for Liberty4 Consignment.
It will be summer before you know it. I'm sure most people from New England can't wait. With the NARTS Annual Conference around the corner, we have published our schedule for the week. In short, there will be training sessions, one-on-one sessions, partys and give-aways. Please visit our NARTS page for sign up information.
It's been a few years since we did our last cruise. Let us know your thoughts on where and what should be in the next one. We're thinking of having the cruise next January. Please take a moment to take our survey.
Wow...what a NARTS conference! We had almost 50 stores come to our all-day training on Thursday and had one of our most successful sales day at SourceMart on Sunday. I want to thank all our customers and new customers (17 including 5 conversions) for making Alex, Mahashwar and Jennifer feel so special. They were truly over-whelmed by your praise and kindness.
Also, thank you Alicia Nay for dinner. The guys really enjoyed their time with you.
Hope to see all you next year in Scottsdale.
Registration for the Washington DC training class is open. It is available to anyone wishing to attend regardless of whether they are attending the NARTS conference. Please register early as class is limited to only 40 seats.
A free item entry app for the Android platform has been released. This is a much scaled down version of the more robust item entry app you can find on the iPad/iPhone/iPod Touch platform. This is a great app for stores who have allows their consignors to enter items directly into their database using the Liberty Mobile Server License.
Visit the Android Play store to download the app.
Xavier Rafeal is our 7th dedicated support person to join the Resaleworld staff. Xavier brings a great deal of technical experience and patience to our department. He has a daunting task ahead as he learns the ins and outs of the best consignment software program in the industry - Liberty4 Consignment. This brings the total staff of Resaleworld up to 19. Please make Xavier feel welcome next time you speak to him.
The latest version of Liberty4 Consignment is now available for purchase and downloading. Order your copy of the world's leading consignment and resale software today!