800-785-4800        Contact Us        Sign in
Join our newsletter

News

Announcing Extended Support & New Weekend Hours

Mar

2

2018

Resaleworld is extremely proud to announce our new Extended Support Service! The idea of Extended Support is that our talented Support department can take on more of your IT needs, drastically reducing your reliance on third party technical assistance. A large part of this plan involves actively monitoring the health of your Server and Workstations, addressing issues before they impact you.

Extended Support includes the following:

  • Liberty Database backed up to offsite (cloud) storage
  • Monitoring of all Liberty Services & Processes
  • Monitoring of Server/Workstation Health & Utilization
  • Critical documents (non-liberty) backed up to offsite (cloud) storage
  • AntiVirus/AntiMalware protection
  • Live Chat w/ Resaleworld Support
  • Configuration & Troubleshooting of network peripherals
  • Priority Technical Support

With Extended Support, our team is more accessible than ever before and our coverage extends further than it ever has before. Most importantly we help you to avoid costly downtime.

Extended Support is an optional service available to all Liberty users with an active Technical Support Plan as well as to all Liberty Cloud customers.  Click here for a side-by-side comparison of Support Coverage with and without Extended Support.  The rates for Extended Support are as follows:

Liberty Desktop

$35/mo for Liberty Server

$15/mo for Each Additional PC

Liberty Cloud

$15/mo for Each Workstation

Extended Support billing is handled as a part of our regular Support & Tag Plan billing system. You can be set up for either quarterly or annual billing. The annual billing discount applies to Extended Support in the same way that it applies to Standard Support Plans and Tag Plans.

The number of PCs you choose to cover with your Extended Support plan is not dependent on the number of Liberty licenses you have, nor is availability constrained to machines where Liberty software is installed. For Liberty Desktop installations, the Liberty Server must be included as part of Extended Support coverage.


It's been over seven years since we began offering weekend support, and it has proven to be an extremely valuable service for our customers. We often receive feedback that four hours of coverage isn't enough, especially for our West Coast customers. We also receive feedback that sometimes having to wait from Saturday afternoon until Monday is too long. We hear you loud and clear, and we agree that there is sufficient need to increase our coverage over the weekends. 

Effective March 10th, our Saturday Emergency Support hours are expanding by two hours. The new Saturday hours will be 10AM EST - 4PM EST.

Additionally, effective March 11th, we will begin offering Emergency Support on Sundays from 10AM EST - 4PM EST.

That's right, Resaleworld now offers Technical Support seven days a week!

As we only have a limited staff on duty for these weekend hours, we are still limiting the help provided to mission critical issues - problems that are significant enough to impact business operations. We ask that non-critical questions be saved for our regular business hours.


We would also like to take this opportunity to announce a revision to our policy concerning the installation of Liberty Updates.

Effective immediately, our Support Team will install Liberty Updates for you at no additional charge. We ask that updates for 3+ User installations be scheduled a minimum of 24 hours in advance. Upgrade installations must be scheduled during our regular business hours - Monday through Friday, starting no earlier than 9AM EST, and completing no later than 6PM EST.

Closed - Christmas Day

Dec

21

2017
Greetings! Our offices will be closed on Monday, Dec 25th in order to spend the Christmas holiday with our families. We will be providing Emergency Only tech support on Saturday 12/23 10a-2p est. Our normal business hours will resume on Tuesday, Dec 26th @ 9am est. Have a wonderful holiday weekend!

Closed - Thanksgiving Day

Nov

22

2017
Greetings! Our offices will be closed on Thursday, 11/23 in order to spend the Thanksgiving holiday with our families. We will be providing Emergency Only tech support on Friday, 11/24 9a-6p est. and Saturday 11/25 10a-2p est. Our normal business hours will resume on Monday, 11/27. Have a wonderful holiday weekend!

Hurricane Irma aftermath

Sep

12

2017
Resaleworld's offices are once again open, however at present we have no internet access within the building. We are hopeful this situation will be remedied soon, however widespread outages due to impacts from Hurricane Irma may delay this process. This internet outage will disrupt the MyResaleworld service as well as our FTP Server, rswpartner.com. Several links, documents, and downloads contained in forum articles are hosted on rswpartner and will not function until internet access is restored. All reCommerce sites and the Resaleworld Forums are hosted in an offsite data center, and are thus not impacted. All Cloud instances are hosted in other states throughout the US and are also not impacted.

HURRICANE IRMA

Sep

8

2017
Due to the immediate threat of Hurricane Irma in our area, our office will be closed on Monday, Sept 11th. We will resume normal business hours, post-storm conditions permitting, on Tuesday Sept 12th @ 9:00AM. Thank you for your understanding.

Closed - Holiday Hours

Dec

21

2016
Our offices will be closed to observe the Christmas and New Years Holiday on Mon, Dec 26th and Mon, Jan 2nd. There will be normal emergency support hours (10a-2p est.) on Sat, Dec 24th and Sat, Dec 31st. Happy Holidays!

RSW Closed @ 5:00PM - 12/2 only

Dec

2

2016
Our offices will be closed, Dec 2nd, at 5:00PM. Please note, emergency tech support will not be available. Our emergency support service will resume on Sat, Dec 3rd from 10:00a - 2:00p est. Thank-you.

Closed - Thanksgiving Day

Nov

21

2016
Greetings! Our offices will be closed on Thursday, 11/24 in order to spend the Thanksgiving holiday with our families. We will be providing Emergency Only tech support on Friday, 11/25 9a-6p est. and Saturday 11/26 10a-2p est. Our normal business hours will resume on Monday, 11/28. Have a wonderful holiday weekend!

HURRICANE MATTHEW

Oct

6

2016
Due to the immediate threat of Hurricane Matthew in our area, our office will be closed beginning Thursday, Oct 6th @ 5:00PM through Sunday, Oct 9th. We will resume normal business hours, weather permitting, on Monday, Oct 10th @ 9:00AM. Thank you for your understanding.

Closed - Holiday Hours

Dec

23

2015
All Resaleworld Departments will be closed 12-25-2015 through 12-27-2015 and 1-1-2016 through 1-3-2016. The Resaleworld Technical Support Department will be closed at 6:00pm eastern time on 12-24-2015 & 12-31-2015. Happy Holidays to all!

Closed - Thanksgiving Day and Black Friday

Nov

23

2015
Greetings! Our offices will be closed beginning Thursday, 11/26 through Sunday, 11/29 in order to spend the Thanksgiving holiday with our families. Our normal business hours, including Emergency Support, will resume on Monday, 11/30. Have a wonderful holiday weekend!

Resaleworld Training-Conference Cruise

Jul

24

2015

Join Resaleworld and consignment/resale store owners from around the country as we celebrate our 25th Anniversary in the software industry. This will be a great opportunity to network with other store owners from around the country, as well as the Resaleworld staff and enjoy a few warm days in the Caribbean.

Learn more...

Resaleworld Support Hours Update

Jul

9

2015

We are updating our support hours in order to help out our Pacific and mountain time customers.  We were approached by many of you at the NARTS conference in Scottsdale about our support practices.  All of you were complimentary about our service but were feeling short changed during the afternoon when our office closed at 6PM.

Affective July 15, 2015, our support lines will be open to normal support issues for all stores who are in Mountain or Pacific Time Zones up until 8PM EST.  This includes Canadian customers who are in the same time zones.

We do ask that customers in Central and Eastern time zones continue to call only with emergency issues during these extended hours.

Liberty4 Consignment 4.5 upgrade released!

May

29

2015

Resaleworld is proud to announce the release of the latest version of Liberty 4 Consignment, 4.5. What's so special about 4.5? We're so glad you asked! We looked at all of the most commonly requested features and decided to add as many as we could possibly fit into a single upgrade.

  • Email Receipts - check!
  • Item search in POS, completely with pictures - got it!
  • New fully featured Loyalty integration - it's in there!
  • Receipt formatted Cash Payouts - done!
  • Signature capture for those Cash Payouts - we added that too!
  • Want to convert old consignor balances to store credit or write them off completely - now you can!
  • How about a completely redesigned pricing guide feature - included!
  • Major updates to our Payment Logistics and Mercury Payments integrations - we're EMV-ready across the board!

How's that for highlights? 4.5 also includes dozens of time-savers, security enhancements, and reporting improvements.

All told, it's fair to say that this is the most comprehensive, most important update that we've ever released for Liberty4 Consignment.

View release notes

Resaleworld Schedule for NARTS Conference - Scottsdale, AZ

Feb

18

2015

It will be summer before you know it. I'm sure most people from New England can't wait. With the NARTS Annual Conference around the corner, we have published our schedule for the week. In short, there will be training sessions, one-on-one sessions, partys and give-aways. Please visit our NARTS page for sign up information.

Resaleworld Schedule for NARTS conference

Resaleworld Training/Conference Cruise - January 2016

Feb

6

2015

It's been a few years since we did our last cruise. Let us know your thoughts on where and what should be in the next one. We're thinking of having the cruise next January. Please take a moment to take our survey.

Resaleworld Training/Conference Cruise

Closed - Thanksgiving Day and Black Friday

Nov

25

2014
Greetings! Our offices will be closed beginning Thursday, 11/27 through Sunday, 11/30 in order to spend the Thanksgiving holiday with our families. Our normal business hours, including Emergency Support, will resume on Monday, 12/1. Have a wonderful holiday weekend!

New Liberty Cloud Product Video

Jul

21

2014
Check out the latest Liberty Cloud product video on our Youtube channel. Liberty Cloud is the perfect product for multi-store organizations, mob consignment events or for stores who want easy remote access.



NARTS conference update

Jun

30

2014

Wow...what a NARTS conference! We had almost 50 stores come to our all-day training on Thursday and had one of our most successful sales day at SourceMart on Sunday. I want to thank all our customers and new customers (17 including 5 conversions) for making Alex, Mahashwar and Jennifer feel so special. They were truly over-whelmed by your praise and kindness.

Thanks Neal Abramson, Dennis Sewell and Jennifer Geunther for being such great supporters of Resaleworld.

Also, thank you Alicia Nay  for dinner. The guys really enjoyed their time with you.

Hope to see all you next year in Scottsdale.

Training at NARTS Washington DC conference in June

Apr

30

2014

Registration for the Washington DC training class is open. It is available to anyone wishing to attend regardless of whether they are attending the NARTS conference. Please register early as class is limited to only 40 seats.

Click here to register.

Feature Store Of The Month!

May

13

2013
Resaleworld is excited to announce that we will be holding a contest to be our featured shop of the month!!! Want to be our feature store? Just send us a write up, website, video, pictures, etc. GET CREATIVE! Tell us all about what makes you and your store unique and why EVERYONE should check you out! If chosen you will be featured on our facebook page and also on our website for an entire month!! Please email all entries to featured_shop@resaleworld.com with the subject title "resaleworld's feature shop of the month". You can direct any questions to this address as well Feature Store Of The Month

Item entry app for Android Released

Apr

15

2013

A free item entry app for the Android platform has been released. This is a much scaled down version of the more robust item entry app you can find on the iPad/iPhone/iPod Touch platform. This is a great app for stores who have allows their consignors to enter items directly into their database using the Liberty Mobile Server License.

Visit the Android Play store to download the app.

Xavier Rafeal Joins our support team

Nov

1

2012

Xavier Rafeal is our 7th dedicated support person to join the Resaleworld staff. Xavier brings a great deal of technical experience and patience to our department. He has a daunting task ahead as he learns the ins and outs of the best consignment software program in the industry - Liberty4 Consignment. This brings the total staff of Resaleworld up to 19. Please make Xavier feel welcome next time you speak to him.

Liberty4 Consignment 4.0 Released

Sep

24

2012

The latest version of Liberty4 Consignment is now available for purchase and downloading.  Order your copy of the world's leading consignment and resale software today!

Upgrade to Liberty4 Consignment

Resaleworld releases Liberty4 Consignment API

Sep

11

2012
Resaleworld is pleased to announce their first API for the Liberty line of software products. The API allows developers to write applications to go directly to their data via an API. Stores can create their own applications for entering consignors, items and transactions.

reCommerce 2.0 Released

Apr

18

2012
reCommerce 2.0 has finally been released and is available to all our customers. See all the new features and benefits on the reCommerce product page.

Liberty4 Item Entry App for iPhone and iPod Touch Released!

Dec

16

2011

The Liberty Item Entry app is now available for the iPhone and iPod Touch.

To purchase the app, you must purchase the Liberty4 Mobile Network License which you can purchase here.  You also must purchase the App from the Apple iTunes App Store here.


New version of Item Entry App Now Available

Oct

10

2011
We've updated the item entry app with a slew of new features. Please visit the App Store and update your application.  You will also need to update your mobile server license which you can find on your 'myresaleworld' page. You can download the app from Itunes.

Liberty4 Item Entry App for iPad

Sep

1

2011
The Liberty4 Consignment Item Entry App has been released and is available for purchase in the Apple iTunes Store. It is the first application on the market to allow users to enter items on an Apple iPad or iPad2 tablet. This application allows stores to enable employees, customers, buyers or dealers to enter items directly into their database.

To purchase the app, you must purchase the Liberty4 Mobile Network License which you can purchase here.  You also must purchase the App from the Apple iTunes App Store here.




Liberty4 Consignment Item Entry iPad App

Jul

13

2011
COMING END OF SUMMER 2011!! The Liberty4 Consignment Item Entry App is the first application on the market to allow users to enter items on an Apple iPad tablet. This application allows stores to enable employees, customers, buyers or dealers to enter items directly into their database.

Send Coupon

*