Extended Support

The primary goal of our Support Department is for our team of experts to provide prompt and courteous assistance for all of our products and services, addressing issues as efficiently and effectively as possible. By meeting this goal, we’re able to offer top-notch technical assistance to our customers at a very reasonable cost.

Extended Support Services

What's different about the extended plan?

The information technology architecture for any Liberty-powered business does, of course, consist of more than just hardware and software obtained from and supported by Resaleworld, which inevitably leads to a reliance on a third party IT provider. We understand that finding an IT provider that is trustworthy, affordable, and reliable can be challenging. Finding one that also follows the unique requirements of consignment and resale businesses can be nearly impossible.

Our new Extended Support Plans allow us to leverage our Support Team’s vast technical experience and industry knowledge to handle more of your business’s IT needs. We’ve focused this service on preventing downtime by utilizing tools to detect potential problems before they can impact you. We’ve expanded our scope of support. We’ve made our support team more accessible to you by offering a new live-chat feature and by tripling our weekend hours – we’re now the first and only in the industry to provide support hours on Sunday.

Below is a comparison of coverage included in our Standard and Extended support plans for both traditional desktop installations of Liberty and Liberty Cloud.

Highlights

  • New live-chat feature
  • Added more weekend support hours
  • Support is now available on Sundays
  • Computer monitoring services
  • Anti-virus protection included
  • Liberty & QuickBooks data backups