Support FAQ

Common support questions most frequently asked by prospects before they buy from Resaleworld. If you don’t find a question answered here, please feel free to contact us at 800-785-4800.

Resaleworld Support

How big is your support staff?
We currently have five in-house developers that work closely with our nine technicians who are here to answer all of your questions about our Liberty software applications. Our technicians are experts in handling most computer questions, troubleshooting our supported printers, and solving all Liberty software related problems.

Resaleworld Technical Support
Support Call Times 30 min Stopwatch

Calling for Support

How fast will I get a call?
Every call submitted to our support queue is responded to by our next available Resaleworld support technician. Our turn-around time is approximately thirty-minutes on average. During peak times, you may experience a callback time of about 1 hour. Peak times are infrequent. Usually, they occur on Friday afternoon or during peak Holiday selling days.

Calling for Support

How fast will I get a call?
Every call submitted to our support queue is responded to by our next available Resaleworld support technician. Our turn-around time is approximately thirty-minutes on average. During peak times, you may experience a callback time of about 1 hour. Peak times are infrequent. Usually, they occur on Friday afternoon or during peak Holiday selling days.

Support Call Times 30 min Stopwatch

Support Outsourcing

Does Resaleworld outsource any of its’ support?
Not! Our technicians handle all issues related to Liberty. We feel that outsourcing support diminishes the value of our company and leaves too much finger pointing. If it’s related to Liberty, we handle it. We understand that our customers depend on us for recommendations, advice, and help when setting up their computer systems for their business. Leaving it to someone else just doesn’t cut it.

Tech Support Desk
Red Telephone

Onsite Technician

What if I have a tech coming on-site?
Should you hire a local computer technician to set up your hardware or network and they request to speak with Resaleworld support; We recommend having your technician call us ahead of time to schedule a callback time with one of our support technicians. Just call support at 800-785-4800 to schedule a callback time. We will do our best to accommodate your technician’s schedule, so you don’t have to pay them to sit around.

Onsite Technician

What if I have a tech coming on-site?
Should you hire a local computer technician to set up your hardware or network and they request to speak with Resaleworld support; We recommend having your technician call us ahead of time to schedule a callback time with one of our support technicians. Just call support at 800-785-4800 to schedule a callback time. We will do our best to accommodate your technician’s schedule, so you don’t have to pay them to sit around.

Red Telephone