All hardware purchased from Resaleworld is covered for thirty days from the day of purchase. This includes hardware installation, troubleshooting, and replacement.
If you are currently on an active support plan, extended support plan or on Liberty Cloud, all hardware purchased from Resaleworld is supported.
If you purchased your hardware outside of thirty days and not on a support plan, we may ask you to refer to the manufacturer’s warranty.
TSC tag printers purchased from Resaleworld will be covered under a lifetime warranty if your account has an active Support and Tag (SSP) plan at the time of purchase. If you are using our Cloud Service, your account must have an active Tag Plan at the time of purchase.
Requirements: Must be on a support and tag plan at the time of purchase and remain on both for the life of the printer to be covered under Resaleworld’s lifetime warranty. The lifetime warranty begins after the two-year manufacturer warranty ends.
Exceptions: New customers that have purchased the Liberty software for the first time are given thirty days to sign-up for support and tags to be covered by the lifetime warranty. Another exception would be if you sign-up for a support and tag plan and also purchase a TSC tag printer at the same time.
Resaleworld receipt printers and Resaleworld Cash Drawers also include a lifetime warranty as long as your account has an active Support and Tag Plan when you make your purchase. If you are using our Cloud Service, your account must have an active Tag Plan at the time of purchase.