All hardware purchased from Resaleworld is covered for 30 days from the date of purchase. This includes hardware installation, troubleshooting, and replacement. During this time, a Support Technician can help install and configure your supported hardware peripherals.
If you are currently on an active Technical Support Plan, REACT Maintenance Plan or using Liberty CLOUD, all hardware purchased from Resaleworld is supported.
If it’s been over 30 days when you purchased your hardware from Resaleworld and you’re not currently enrolled in a Technical Support Plan, we may ask you to refer to the manufacturer’s warranty.
Thermal Tag Printers, RSW Receipt Printers and Cash Drawers
TSC Tag Printers, RSW Receipt Printers and Cash Drawers purchased from Resaleworld will be covered under a lifetime warranty if your account has both a Technical Support Plan and an active Liberty Tag Plan at the time of purchase. If you are using our Cloud Service, your account must have an active Tag Plan at the time of purchase.
Requirements: Your account must be on a Technical Support Plan and must have an active/current Liberty Tag Plan on your account ‘prior’ to purchasing your Tag Printer, Receipt Printer or Cash Drawer from Resaleworld. Accounts must remain current and active on both plans without interruption for the purchased hardware to be covered under Resaleworld’s lifetime warranty. If there is any lapse in your support or tag plan coverage, then the lifetime warranty will be voided. Resaleworld is not responsible for any shipping charges for repair of hardware items. The lifetime warranty begins after the two-year manufacturer warranty ends.
The Lifetime Warranty does not cover equipment or parts which have been misused, neglected, altered, carelessly handled, or used for purposes other than those for which they were manufactured. It also does not protect against any electrical surge damage from improperly protected hardware.
Exceptions: New customers that have purchased the Liberty software for the first time are given no more than thirty days from the date of purchase to sign-up for a Liberty Tag Plan to be covered by the lifetime warranty policy.