"When we decided to open our shop in 2003, we debated on whether to start out by using a manual tagging system or a software program. Once we decided to computerize was the way to go, it didn't take long to determine that Liberty was the right program for our store. Feature for feature, Liberty offered more features than the other programs out there and the price was right to boot! We are now into our 4th year of business, and with over 3500 consignors, we are very pleased with the performance, stability, features, and flexibility that this software has been providing our shop. We also signed up on bulk tag program that offers added value for tags and other products and enrolled in their support plan which gives us unlimited access to exceptional technical support. Before you decide on what software you will use in your store, make sure you test drive Liberty - you will see how well the software fits your business."
Roundabouts – Columbia, SC
"We opened the first Hope Chest for Breast Cancer Retail store in November of 2002 on the West side of the Twin Cities in Orono, on Lake Minnetonka. This store is designed as the proof of concept for the model. In June of this year we opened the second store in St. Paul after several years of 'waiting' for the right location. This store is designed to prove the "replicability" of the model. With these two stores up and running, we are in the process of franchising the model nationwide and have completed filing of the UFOC (Uniform Franchise Offering Circular) in Minnesota and in Maryland. Barbara's goal is to have 50 stores up and running over the next 5 years and be contributing $10 million dollars to Breast Cancer causes(specificaaly underserved women, early detection programs and hospice care for those who have lost the battle) Liberty Inventory and Liberty POS have been our software choices since our inception, now giving way to Liberty 4 Consignment. While we are neither a thrift store (in the traditional sense) or a consignment store, the software has readily adapted to our needs. When it didn't, the Resaleworld staff has been there to help us modify the output to meet our objective. Everything in our stores is donated, either by upscale retail clothing and furniture stores, or by individuals who like to see their gently used articles go to this cause. We don't 'haggle' over prices and we don't have a system of periodically reducing prices like a traditional thrift store. We also provide our donors with an itemized year end inventory (by January 20th of the following year), just in time for taxes. The Liberty system has allowed us to operate this way which we feel has helped us maintain our market edge. As we roll out the franchise operation, there are a lot of unknowns. It's nice to know that our inventory and POS system are not part of them. We will require our franchises to use the Liberty system because we know how well it fits our operation. Pictures of our two stores and some of the items we offer, as well as more about the Foundation and it's operations can be found on our website: www.hopechest.us. Thanks for your interest."
Hope Chest – Wayzata, MN
"Liberty4 Consignment is an efficient, effective software program. It has provided me with the structured tool I need to maintain a successful consignment business, along with the flexibility to customize areas to my individual preferences. The sales department is pleasant to deal with and extremely knowledgeable, with hands on experience using the products. The technical support division is fast, thorough and willing to speak my language (not so computer literate). My experience attending a 3 day training seminar was all positive. I returned home with a wealth of knowledge gained from the instructors, and money saving tips I learned over lunch from other attendees!"
The Second Child – Chicago, IL
"With Resaleworld's help, we implemented Liberty without slowing down our pricing average of 7,000 unique pieces per day. We've gone from having virtually zero data to understanding how well certain categories are selling. Liberty has allowed us to start to get the information that will make a difference in our business!
Unclaimed Baggage – Scottsboro, AL
I'm very satisfied with reCommerce and it has greatly improved my business.
Impulse – Richmond, VA
"I couldn't be happier with our new computer system that Resaleworld.com installed this week. It sure is nice to have computers that react when you tell them to do something. Dean was awesome. He really knows his stuff. Renee also did a great job tracking everything. It was well worth every penny to buy my new system from you and have it installed by your company. We avoided so many quagmires we fell into the last time we bought a new system. To have everything (all seven computers, printers, etc) up and running within a day is amazing. Thank you so much for our new system."
The Kids Closet – Rochester, IL
"We've been using Liberty for just about 5 years and I can't say enough about this company and product. We originally started on Liberty for Windows and upgraded to the newest program. Resaleworld made some changes for us and I can not believe how productive our staff is with the new product. It's absolutely incredible. Resaleworld has made our business easier to run and has made life for both me and my sister a lot simpler. Thanks Ed for all your hard work."
A Second Look – Phoenix, AZ
"For those who maybe viewing these posts wondering if to invest in this program (such as I did), I highly recommend Liberty 4C and Resaleworld! The program can pay for itself with item fees and the support is top shelf!"
Evergreen Consignment Co. – Pottstown, PA
Hello Ed, although we have spoken by phone on several occasions over the years... I would understand if you don't remember me. My name is Mike Verastique and I am one of the founders of Furniture Buy Consignment in Lewisville, TX. My wife and I started the company in 1996 and we have been working with your company for many years. We have our grown our businesses simultaneously and we congratulate you on your continued success. Furniture Buy Consignment now operates 4 locations including our first location outside of Texas in Oklahoma City. We are also very excited about announcing another location in Texas. One of our stores recently had a systems meltdown and we had to install new computers, printers and so on. I won't bore you with the details of that nightmare. However, I would like to take a moment to tell you about our experiences with your company. It's not often you get emails which are positive and not some sort of complaint. As a society, we lean toward communicating our bad experiences and with no consideration for communicating our good experiences. We have always had high regard for your company and your employees. Rene has been working with us for years and has always gone out of her way to be absolutely fantastic in providing us service and the best product solutions for our stores. Our recent systems nightmare required tech support from Microsoft, Microsoft Outlook, Resaleworld, and Hewlett Packard. I handled much of the interactions with these tech support teams during the transition to our new computer systems. Resaleworld was without a doubt the most considerate, courteous and clearly the most knowledgeable in understanding our problems and resolving them in a very efficient manner. Angel and Mahashwar have always been awesome to work with! As recently as today I had a need to contact your tech support team and once again they were great! They are all great people and Resaleworld is fortunate to have them! It now makes sense that you have continued to succeed in business with this caliber of colleagues. We wish you continued success at Resaleworld. We hope to coordinate some training at Resaleworld in the future. We hope one day our paths will cross, it would be great to meet you and your colleagues sometime in the future. Best of Luck!
Furniture Buy Consignment – Lewisville, TX
"I was using BCSS for 4 years and it was very unreliable, especially with 2 computers networked together in my shop. When I decided to open a 2nd location I knew BCSS would never work on a larger scale. I wanted to have my locations share a server and have the program run without data loss, slow processing, etc. I am so happy I decided to purchase Liberty4 Consignment Software! It was easy to install. easy to learn, and best of all runs seamlessly on my shared server. I have zero complaints as far as the stability of this software. Printing tags, tracking inventory, and the point of sale system are all designed to save you time and make you work smarter. Some of my favorite extras are the consigner online login system and ecommerce site! My customers love having those options! Overall, I would recommend Liberty to anyone starting a consignment shop or thinking of switching from another program."
Alexis Suitcase – Atlanta, GA
Liberty 4 Consignment has been a life saver for The Redstone Thrift Shop. When I became the manager, we were usingConsignPro. Their customer service needs to take customer care classes. They update their program periodically. I kindly requested that they email their clientele to notify us of new updates; however, Brian claimed he could not send out a mass email. This being so, we were not aware of when updates were needed. Anytime we did not run an update, we would lose a whole day trying to correct the mistakes their program made. It became difficult to credit all the accounts properly. After 2 months or errors,we were no longer able to tell which items belonged to which accounts.It got to the point where we had to close the shop for an entire month to make sense of the mess. As manager of the thrift shop, it was my job to research other companies to see which one would pull us out of the weeds and keep us on our feet. Out of all programs on the web, Liberty 4 Consignment seemed to be most reasonable. They are definitely worth every penny we spent. Liberty 4 has great customer service. I receive emails letting me know of any updates. Running these updates on our computers is very simple. I had the opportunity to attend a class they offer in order to familiarize myself with this program. I run a shop with about 60 volunteers that happen to be retired military. Naturally, I was worried that it would be difficult to re-train them using a new program. Liberty 4 is very user friendly.Not only was I able to re-train them, but now I have all the other volunteers offering to cross train because they see how easy it is to learn. I am also able to purchase any products needed to run the program through their company. This is very convienient, which makes it easier and faster for us to order any supplies needed.The also keep track of what you are ordering and any trouble shooting calls made to their call center. Most importantly, they offer 5 Star Customer Service. They have several reps which allows a rep to return your call the same day to resolve any issue that may arise. They will also keep you informed on the status of any problems that may take longer than a day. My volunteers, our board members and I are very pleased with this program. Even are customers notice the positive change. We most definitly recommend Liberty 4.
Redstone Thrift Shop – Redstone Arsenal, AL
"I own three stores in Orlando, Florida. We buy used items and resell them. Items that don't move quickly in either store, we sell online with eBay auctions. About two years ago, we bought Liberty 2002 and then recently upgraded to Liberty4 Consignment and it has changed the way we do business. I was able to concentrate on my merchandising and focus on my customers and let Liberty do the rest. I could not imagine life without it . The staff at Resaleworld is awesome. We rarely need to contact technical support but when we do they are always friendly and knowledgeable to me and my staff. Dean, you are a rock star!!! I did all the research. If you don't go with Liberty you're just crazy!!!"
Dechoes – Orlando, FL
"We opened a consignment furniture store a little over 1 year ago. While researching consignment software, we downloaded and tested software from many different companies. We made a decision to purchase Liberty, even though it was a little more expensive than the other software available. We felt the features and flexibility Liberty offered its users more than justified the price difference. The purchase of Liberty has been the main component in making our store a success. It allowed us to customize the software to our personal preferences. Liberty allows us to focus on selling merchandise and minimizing the amount of time we spend on back room paperwork. We have recently expanded to a multiuser license and upgraded to Liberty 4 Consignment. The decision to upgrade to Liberty 4 Consignment, as with the original decision to go with Liberty, has already begun to pay off. The staff and support from Resaleworld is truly 1st class.
Patina Interiors – Metairie, LA
Dear Ed & Renee, As I write this letter of recommendation it is exactly one year since we went live with Liberty. So much has changed in our business in the last year because of changing software that I thought I would take the time to highlight some of them for you.
1. I guess the most important feature on day one was that our data was there. A well-planned conversion was done and all of our data was in Liberty and we were ready to conduct business without any reentry.
2. We are now able to capture customer information at Point of Sale. This allows us to keep in better contact with our customers who not only willingly share their information with us but make sure our cashiers spell their name and email address correctly. We average 14 new customers added to our database every day. That translates to over 5000 spending customers added this past year alone.
3. Training new associates is a breeze. It was worth every penny to send two of us to training in Florida that helped give us a solid foundation on how to use the software in our business. We are able to have new staff up and running in no time.
4. The system is fast and easily searchable. Whether it is an item that is missing a ticket or a consignor with a question on their account the system is intuitive and fast so we can sell the item or answer the question with ease.
5. ShopRW powers our website so consignors can easily look up information on their account including items sold and their current account balance. This has drastically reduced the time we spend on the phone answering consignor questions freeing our staff to concentrate on selling.
6. While we do not presently sell items on our ShopRW site we do display many items on the site. We call this the featured items section of our web site. It is a popular area for our customers to see the latest hot item. Within hours of having the first items posted, we had a first in-store sale from a customer viewing an item on that section of our web site and it has been a powerful traffic driver ever since. We plan on letting people purchase online later this year.
7. Bad checks are a problem in any business and like most, we had a very poor collection rate prior to switching to Liberty. Since our cashiers seek customer information on every sale we have collected on a large portion of customers who owed us for insufficient fund checks. We did this simply by marking the accounts "bad check" and entering the amount we were due as a negative balance. We have easily paid our Liberty support fee with this feature alone.
8. Prior to being on Liberty we were not able to take pin-based debit cards integrated with our system. Again this feature in Liberty was another instant win, saving us hundreds of dollars every month in credit card processing costs. Liberty's new relationship with Mercury Payments is set to save us, even more, cutting our overall credit and debit card processing costs by over $200/month.
We have been in business 12 years and all of us are amazed at how changing software has changed our business. Liberty will allow us to grow with ease and without boundaries. We look forward to continuing to grow our business with Liberty & Resaleworld. Sincerely, Neil H. Abramson CFO Everything Cutie Inc. Cutie Patutie's * Cutiques ETC * Q-Teens
Cutie Patuties – Leominster, MA
"When I bought the Closet Exchange, all work was done on paper; hand written tags, weekly checks and daily recording of consigned and sold items. Everything was kept in multiple binders and required a minimum of 2 hours of paper work each night. The Liberty software/program eliminated all that and gave me the time to grow my business. We now have thousands of consigners, 4 stores and are still growing. We couldnt have done any of this without the Liberty software/program and the amazing support team at Resaleworld. The new Liberty4 Consignment program is as easy and intuitive to use as Liberty 2002. Its dozens of new features and capabilities make it the perfect choice for any growing company and for any company looking to do business on the web."
The Closet Exchange – Needham, MA
"The Liberty program is excellent, I love it. I always feel secure that when I need any assistance and support that I will receive a quick and accurate response." This program has all the resource I need. It actually gets better all the time. It makes me want to do a better business with all the resources it has available to me!!"
Beanstalk – Hingham, MA
I just wanted to say how happy I am that I chose Resaleworld and the Libery software. Everytime I have had technical issues, they have been solved very quickly. I think the quality and customer service is wonderful! I look forward to making it to a training class with my store manager in the near future as I know there is so much more that we could be doing with the system! Thank you again!
The Attic – Comstock Park, MI
"My wife and I opened our store over 3 years ago using Liberty 2002 and have recently upgraded to the new Liberty 4 Consignment. Besides making inventory and Point of Sale a breeze for our staff, our customers are impressed with the professional looking, easy to read tags. (We use the thermal tags and barcode scanner.) Our consignors appreciate the up to the minute accurate information Liberty 4 Consignment provides us for their account. I don't see how anyone in this day and age could use handwritten tags."
Klassy Kidz – Casselberry, FL
"I opened my shop in 1992 and didn't even know consignment software existed. Started with Liberty for DOS and am now up to LC4. I have always received great tech support-although we rarely need it-and everyone at Liberty has been good to us. My favorite things about the program are the easy ways I can get reports, pay out consignors in batches & run mailing labels for just those who have made purchases in a certain time period. Wouldn't dream of ever switching to another program. You guys rock!" I have always received great tech support-although we rarely need it-and everyone at Liberty has been good to us. My favorite things about the program are the easy ways I can get reports, pay out consignors in batches & run mailing labels for just those who have made purchases in a certain time period. Wouldn't dream of ever switching to another program. You guys rock!"
Revente – Columbia, SC
"WONDERFUL!! Just wanted to let you know how helpful Russell was this morning when I was downloading an upgrade. He was always confident and never became frustrated with me or the process. This gentleman is top notch!!! I am a fairly new customer - the store opened in March - and I have been most pleased with the Liberty program. It has been so easy to operate and if there is a question then, of course, Tech Support has the answer! Proud to be a Resaleworld Customer!"
The Kidz Shop – North Wilkesboro, NC
"I switched to Liberty4 by Resaleworld four months after opening my children's consignment store with software called Best Consignment Shop Software. BCSS was a scam that left me spending hours entering inventory and frustrated with every little step (after they had my money, I never got discs, updates, or even a call back for tech support). Resaleworld SAVED MY STORE! They were able to transfer my accounts from the old software and get me set up with two computers and a thermal tag printer. Can you believe the other software had me using sticky labels to price items...this was cheap and slow! With Liberty4 we can price literally five times as fast. I have loved everything about it and never had a problem that couldn't be easily fixed with a call to tech support. They even helped me with a small alignment problem on my tag printer. Believe me, after my first mistake I shopped around very carefully before I purchased another program. I even called other store owners to ask their opinions. Resaleworld is the best! Its worth every penny and then some."
Pipsqueak – Helena, MT