What is Supported?

Our support technicians are here to assist you with any and all Liberty-specific issues. Liberty is software and software is at the mercy of the computer it is installed on. Thus, there are issues that could impact your computer, that are outside the scope a Support Plan.

With a Support Plan, the following are covered:

  • Assistance with technical issues within Liberty - e.g. troubleshooting error messages, addressing unexpected behavior caused by Liberty, etc.
  • Help installing Liberty on a new computer
  • Providing assistance with basic functionality within Liberty - e.g. launching the program, accessing core options and settings, etc.
  • Assistance downloading and installing Liberty updates
We all know how computers can be and when things start acting up, other programs can be affected. We want you to feel comfortable calling us for any technical issue. If it's not something that's being caused by Liberty or if your issue is outside the scope of support, our technicians will at least be able to let you know that it's not stemming from Liberty. Just knowing that an issue is "printer related" or "Windows related" can help save time and money, should a computer technician be called-in.