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Don't worry, we won't mind if you call too many times ;-) There's a reason Resaleworld is #1 in the industry. We take pride in the fact that our staff is knowledgable and friendly and our software is second to none. Liberty is designed to run your entire business. From account management and inventory control to accounting and customer relationship management. While Liberty is designed to be easy-to-use, all technology inherently requires support - especially when the unexpected occurs. Computers crash, things go "beep" and unless you have time to stop running your business, support from an experienced professional is a must when things head south. With your paid Support Plan, you will have access to trained professionals with a combined total of over 20 years of experience. Not only are our technicians knowledgable in technology AND the consignment industry, they are friendly, courteous and understanding. We've all been there before and we know what it's like to just need assistance. The last thing anyone needs during technical fallout is some geeky voice talking down to you. Below is a breakdown of our Support Pricing. These plans cover your business from Liberty support all the way up to complete care! It's one thing to need support for the product you are utilizing. It's another thing to need support for your computer, printers, Windows, anti-virus, et al! Keep in mind, our À la carte Support Support pricing is available only to those on a Support Plan. Pricing is in addition to your Support Plan. All prices shown below for Tags and Support are monthly; however we only offer annual and quarterly payment options. Please visit MyResaleworld to sign up! |
Insurance is part of everyone's day to day lives and insurance for software is no different. The biggest difference with software insurance (support), is that you will always have piece of mind knowing that you can call as much as you want with technical questions related to running your Liberty software.
Support Plan Pricing (SPF) |
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| Single User | $16.95/month |
| 2 User Network | $26.95/month |
| 3 User Network | $35.95/month |
| 4 User Network | $42.95/month |
| 5 User Network | $50.95/month |
| 6 User Network | $58.95/month |
| 7 User Network | $66.95/month |
| 8 User Network | $74.95/month |
| 9 User Network | $82.95/month |
| 10 User Network | $96.95/month |
| 15 User Network | $123.95/month |
| 20 User Network | $152.95/month |
| 25 User Network | $194.95/month |
| *1/1/08 Technical Support for LFW is available at a rate of an additional $20.00 per month | |
| *4/1/13 Technical Support for L2K2 is available at a rate of an additional $10.00 per month | |
Why subscribe to an SSP (tag) Plan?
Resaleworld usually releases new UPGRADES to Liberty approximately 2-3 times a year. These upgrades bring many new features and add-ons which will make you more productive; which in turn helps you make more money. A support plan along with an SSP (tag) plan entitles you to these upgrades FREE of charge. Being on a SPF (support) plan only will only entitle you to bug fixes (UPDATES) for the current version you have installed. An SSP plan allows you receive all UPGRADES FREE of charge as long as you have maintained an SSP plan consistently. If you do not maintain an SSP plan, you can always upgrade using our simple upgrade pricing table.
What's the difference between UPGRADES and UPDATES?
UPGRADES are much different than 'updates'. Updates are bug fixes within a version. For instance, if you installed version 4.0 and you are on a SPF (Support) Plan, you would get 4.0a, 4.0b, 4.0c, 4.0d free, as they would be considered updates as they represent bug fixes. UPGRADES are versions of the software where new features are released. Going from version 4.0 to 4.1 would be considered an upgrade. To give you an idea of how many features were added to Liberty, over 500 enhcanements to Liberty4 Consignment were added between version 3.0 and version 4.0. This was over a 6 year period (2006 - 2012). There were 7 version releases within the 3.0 branch. Upgrades will be released every 4-5 months so that we can continue to maintain a high quality product for our customers.
Upgrade Pricing for users NOT on a SSP (tag) plan
If you are not on a SSP plan and you wish to upgrade to the latest version of Liberty, please follow the pricing table guidelines below to calculate your upgrade price. If you are on version 4.0 and want to upgrade to 4.1, that would be considered a single level upgrade. If you are on version 4.0 and want to upgrade to version 4.3, that would be considered a three level upgrade. Each increment represents a level.
| Levels | Licensed Users | ||||||
| 1 | 2 | 3 | 4 | 5 | 6-10 | 11-20 | |
| 1 | $49 | $74 | $98 | $123 | $147 | $245 | $490 |
| 2 | $98 | $147 | $196 | $245 | $294 | $490 | $980 |
| 3 | $147 | $221 | $294 | $368 | $441 | $735 | $1470 |
| 4 | $196 | $294 | $392 | $490 | $588 | $980 | $1960 |
Super Saver (Tag) Plan Pricing
Super Saver (Tag Plan) Pricing |
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| Plan16 | 16,000 tags per year | $21.00/month |
| Plan24 | 24,000 tags per year | $29.00/month |
| Plan32 | 32,000 tags per year | $37.17/month |
| Plan48 | 48,000 tags per year | $55.00/month |
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* All prices are STARTING PRICES with no guarantees. The nature/complexity of the issue could generate additional charges. Prices subject to change. Prices are per-incident.
** Minimum of one hour.
À la carte Support |
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| Printer/Bar Code Scanner Support | |
| Basic Computer Diagnostics | |
| Antivirus Software Troubleshooting/Config. | |
| General Windows Support | |
| Network Troubleshooting/Config. | |
| Data Services | |
| Database Repack (includes SQL SP4 update) | |
| Moving Liberty + Data To 1 New PC | |
| QuickBooks Troubleshooting | |
| After Hours/Weekend Assistance |
please call for pricing
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*All prices are STARTING PRICES. The nature/complexity of the issue could generate additional charges.
**Minimum of one hour.
Training |
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| Days 1, 2 & 3 | $395.00 Save $95!!! |
| Days 1 & 2 Only | $295.00 |
| Day 3 Only | $195.00 |
| Phone Training | $100.00/per hour |
| On-site Training | please call for pricing and availability |
