As businesses grow, it's not uncommon that a store will open a second, third or even fourth location. We're happy to see our customers grow and succeed! Stores with multiple locations who wish to have a support contract with us, must have a support contract for all store locations using Liberty. With multiple locations, particularly those running in a WAN setup, the cost (in time and resources) of support is far greater. Our technicians are some of the best in the world - beyond the consignment/resale industry. In a multi-store location though, 'issues' can grow exponentially. What is a simple issue in a single-computer setup, compounds itself when running in a multi-location setup. If you're running in a multi-location setup, the terms of the Support Contract do not cover the following:
If you have a question about a Liberty-specific issue - e.g. "I setup a 60/40 split in one of my Price Codes, yet items are still giving the consignor 50%" - that would becovered under the terms of the Support Contract. If a printer was able to print tags yesterday and then all of a sudden stops today, our Support Department will be extremely limited in what they can troubleshoot. For questions on Support policies/pricing within a multi-location setup, please contact our Sales Department via (800) 785-4800.
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