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Everything You Need To Know About Support

Insurance is part of everyone's day to day lives and insurance for software is no different. The biggest difference with software insurance (support), is that you will always have piece of mind knowing that you can call as much as you want with technical questions related to running your Liberty software.

Don't worry, we won't mind if you call too many times ;-)

There's a reason Resaleworld is #1 in the industry. We take pride in the fact that our staff is knowledgable and friendly and our software is second to none.

Liberty is designed to run your entire business. From account management and inventory control to accounting and customer relationship management. While Liberty is designed to be easy-to-use, all technology inherently requires support - especially when the unexpected occurs. Computers crash, things go "beep" and unless you have time to stop running your business, support from an experienced professional is a must when things head south.

With your paid Support Plan, you will have access to trained professionals with a combined total of over 20 years of experience. Not only are our technicians knowledgable in technology AND the consignment industry, they are friendly, courteous and understanding. We've all been there before and we know what it's like to just need assistance. The last thing anyone needs during technical fallout is some geeky voice talking down to you.

Below is a breakdown of our Support Pricing. These plans cover your business from Liberty support all the way up to complete care! It's one thing to need support for the product you are utilizing. It's another thing to need support for your computer, printers, Windows, anti-virus, et al!

Keep in mind, our À la carte Support pricing is available only to those on a Support Plan. Pricing is in addition to your Support Plan.

All prices shown below for Tags and Support are monthly; however we only offer annual and quarterly payment options.

Support Plan Pricing (SPF)

Single User
$16.95/month
2 User Network
$26.95/month
3 User Network
$35.95/month
4 User Network
$42.95/month
5 User Network
$50.95/month
6 User Network
$58.95/month
7 User Network
$66.95/month
8 User Network
$74.95/month
9 User Network
$82.95/month
10 User Network
$96.95/month
15 User Network
$123.95/month
20 User Network
$152.95/month
25 User Network
$194.95/month
1/1/08 Technical Support for LFW is available at a rate of an additional $20.00 per month
4/1/13 Technical Support for L2K2 is available at a rate of an additional $10.00 per month

Why subscribe to an SSP (tag) Plan?

Resaleworld usually releases new UPGRADES to Liberty approximately 2-3 times a year. These upgrades bring many new features and add-ons which will make you more productive; which in turn helps you make more money. A support plan along with an SSP (tag) plan entitles you to these upgrades FREE of charge.  Being on a SPF (support) plan only will only entitle you to bug fixes (UPDATES)  for the current version you have installed.  An SSP plan allows you to receive all UPGRADES FREE of charge as long as you have maintained an SSP plan consistently.  If you do not maintain an SSP plan, you can always upgrade using our simple upgrade pricing table.

What's the difference between UPGRADES and UPDATES?

UPGRADES are much different than 'updates'. Updates are bug fixes within a version. For instance, if you installed version 4.0 and you are on a SPF (Support) Plan, you would get 4.0a, 4.0b, 4.0c, 4.0d free, as they would be considered bug fixes (updates) for that specific version of Liberty. UPGRADES are versions of the software where new features are released.  Going from version 4.0 to 4.1 would be considered an upgrade.  To give you an idea of how many features were added to Liberty,  over 500 enhancements to Liberty4 Consignment were added between version 3.0 and version 4.0. This was over a 6 year period  (2006 - 2012). There were 7 version releases within the 3.0 branch.   Upgrades will be released every 4-5 months so that we can continue to maintain a high quality product for our customers.

Upgrade Pricing for users NOT on a SSP (tag) plan

If you are not on a SSP plan and you wish to upgrade to the latest version of Liberty,  please follow the pricing table guidelines below to calculate your upgrade price.  If you are on version 4.0 and want to upgrade to 4.1, that would be considered a single level upgrade. If you are on version 4.0 and want to upgrade to version 4.3, that would be considered a three level upgrade.  Each increment represents a level.


Levels Licensed Users
  1 2 3 4 5 6-10 11-20
1 $49 $74 $98 $123 $147 $245 $490
2 $98 $147 $196 $245 $294 $490 $980
3 $147 $221 $294 $368 $441 $735 $1470
4 $196 $294 $392 $490 $588 $980 $1960
5 $245 $370 $490 $615 $735 $1225 $2450

Super Saver (Tag Plan) Pricing

Plan16
16,000 tags per year
$21.00/month
Plan24
24,000 tags per year
$29.00/month
Plan32
32,000 tags per year
$37.17/month
Plan48
48,000 tags per year
$55.00/month
Tag Plan Pricing includes shipping via UPS Ground.

À la carte Support

Printer/Bar Code Scanner Support
Basic Computer Diagnostics
Antivirus Software Troubleshooting/Config.
General Windows Support
Network Troubleshooting/Config.
Data Services
Moving Liberty + Data To 1 New PC
QuickBooks Troubleshooting
After Hours/Weekend Assistance
please call for pricing
All prices are STARTING PRICES with no guarantees. The nature/complexity of the issue could generate additional charges.
Minimum of one hour.

Training

Days 1 & 2
$295.00
Phone Training
$100.00/hour
On-site Training
please call for pricing and availability

 

WHAT IS SUPPORTED

Our support technicians are here to assist you with any and all Liberty-specific issues. Liberty is software and software is at the mercy of the computer it is installed on. Thus, there are issues that could impact your computer, that are outside the scope a Support Plan.

With a Support Plan, the following are covered:

  • Assistance with technical issues within Liberty - e.g. troubleshooting error messages, addressing unexpected behavior caused by Liberty, etc.
  • Help installing Liberty on a new computer
  • Providing assistance with basic functionality within Liberty - e.g. launching the program, accessing core options and settings, etc.
  • Assistance downloading and installing Liberty updates
We all know how computers can be and when things start acting up, other programs can be affected. We want you to feel comfortable calling us for any technical issue. If it's not something that's being caused by Liberty or if your issue is outside the scope of support, our technicians will at least be able to let you know that it's not stemming from Liberty. Just knowing that an issue is "printer related" or "Windows related" can help save time and money, should a computer technician be called-in.

 

WHAT IS NOT SUPPORTED

While our technicians are the best in the industry, there are issues that are not covered by a Support Plan. Our technicians will attempt to assist you with non-Liberty issues, but support will only cover issues caused by Liberty. A Support Technician will be able to tell if an issue is Liberty-related or not. Should your issue be deemed outside of the scope of support, assistance from a local, experienced and certified IT professional would be required.

Here is a short list of areas that are not covered by a Support Plan:

  • Printer installation and setup ( see our Printer & Scanners Policy page for more information)
  • "How To" questions, walkthroughs or anything deemed a "Training" call
  • Technical issues caused by 3rd party applications
  • Network setup, configuration or troubleshooting
  • Anti-virus/Firewall/Security troubleshooting or configuration
There is a lot going on inside of a computer. We want your experience with Liberty and Resaleworld to be a positive and productive one. It is beyond Resaleworld's scope to provide total-system support. Think of Liberty as the train and your computer as the tracks. If the tracks aren't 100% operational, the train might not be either. We're not here to hang-up on you though! Our technicians are experienced and well-versed in troubleshooting. If your issue is outside of the scope of a Support Plan though, one of our technicians will explain where he or she believes the issue is stemming from. At that point, again, a local, experienced and certified IT professional would be required.