We've assembled the most commonly asked questions about 'The Cloud' below. If for some reason, you do not see your question below, please feel free to call our sales department or email us at firstname.lastname@example.org for any question you might have.
You will be using the same version of L4C as the rest of our thousands of clients all over the world use, with a few cloud-specific enhancements. There are 'NO' restrictions and it works identically as what you would be using on a dedicated computer in your store. All Liberty Cloud servers are updated to the newest version of Liberty whenever an update is released.
The Liberty Cloud specific enhancements include location specific receipt headers, location specific tax differentials, and improvements to handling of remote printers.
A VPS is just a computer running in the cloud which resides next to other virtual computers in a hosting provider facility. It is normally a sub-machine of a much larger computer. Usually, you can have many VPS's running on one machine - sometimes as many as several dozen.
The base VPS we set up for stores is 8GB of memory with 2 Processors. You also get 75GB of storage on an SSD disk. It's more than powerful to run Liberty and other Windows programs. For very large stores, we have the ability to upgrade the server with additional memory and SQL Server Web Edition.
There are many, many devices which can connect to your VPS. You can use pretty much any computer using most flavors of Windows including Vista, Windows 7, Windows 8, and Windows 10. (Support for Windows XP has been discontinued.) You can also connect with Macs, an iPad, Android Tablet, or Dell Wyse Thin Client. Laptops work too. There are so many options.
Yes, there are. Because printing is a big part of your software, devices such as iPads, tablets, macs and thin clients have very limited printing capabilities. Windows computers are much more fully capable of running the necessary devices you need to print with. At this time, we only support peripherals recommended by Resaleworld which are available to browse on our website.
You have a few options. The terminals that work with Payment Logistics are ideal for the Liberty Cloud environment, as they connect to your local network via ethernet, and thus the type of device you're using to connect to your server becomes irrelevant (POS from a Mac or a Tablet? No Problem!). These terminals are also by far the most secure solution available, as encrypted card data is transferred directly from the terminals to the card processor - and not to the cloud server first. All Payment Logistics terminal can handle Credit, Debit, EBT, and Gift Cards - they're also all EMV ready. Their MT30 terminals are Signature Capture devices, and are compatible with an optional peripheral that allows for NFC transactions (such as ApplePay).
Vantiv Integrated Payments will soon have several ethernet payment devices available that will work in a Liberty Cloud environment (Ingenico IPP320, Verifone MX915)
Payment terminals compatible with our other integrated processors will work provided they're connected to a Windows PC. Certain devices (Magtek IPAD-SC, Magtek DynaPro) require an additional piece of software to work properly over Liberty Cloud. Basic card swipes and pinpads will work provided they are connected to either a Windows PC or a Dell/Wyse Thin Client, or an Asus EEE - extra security measures are strongly recommended for this configuration, as basic swipes do not encrypt card data.
Are you using Payment Logistics? If so, then you can relax! With Payment Logistics, credit card data is encrypted by the terminal itself, and is transmitted directly to the processor - never traveling through your Liberty Cloud server.
By default, all Liberty Cloud servers are configured to use a security policy that is locked down much tighter than a standard Microsoft Windows Server installation. Network Level authentication is required, and all Remote Desktop traffic uses FIPS-140 compliant encryption.
If you are using a basic card swipe with one of our other integrated processors, then we do strongly recommend that you add extra security measures in order to remain PCI Compliant. We do have the ability to install a Self-Signed certificate (with 2048 bit encryption) on your Liberty Cloud Server, which allows for your Remote Desktop connection to utilize SSL encryption.
Absolutely, the data is easily accessible to you (but not to anyone else!). Unlike other cloud based solutions, Liberty Cloud is a fully functional remote computer. You can access your data just as easy as if the data was sitting right there on your PC. There is really no difference. DON'T LIMIT YOURSELF!!!
We understand the importance of keeping your data secure! With Liberty Cloud, you’ll never have to worry about unauthorized access to your database. Every Liberty Cloud server houses its own installation of Microsoft SQL Server – the engine that powers your Liberty database. We configure each Liberty Cloud SQL installation to reject all remote connections – in order to gain any level of access to your data, a user must already be connected to your server using an authorized, authenticated Remote Desktop connection. We do not store plain text database passwords anywhere – only an encrypted value that is useless to anything other than the Liberty software. Off-server database backups are encrypted on the Cloud Server prior to being uploaded.
It’s the same as running Liberty on a server in your store. Your data belongs to you and you alone. Our role as a custodian for your data does not give us any level of ownership, nor does it empower us any rights to distribute any information contained within. We will maintain your data for as long as you use the Liberty Cloud service. Should you wish to discontinue the service at any point, we will store a backup of your data for up to a year, in case you need it.
Absolutely. Every VPS cloud based system 'includes' the Liberty Mobile Server license. This allows consignors to enter items directly into your database using the 'FREE' 'Item Entry App'. It also allows employees and managers to enter items and manage accounts using the more robust 'Item Entry App'. You can have as many users as you want connecting to your data using these apps.
Normally, we’re able to completely set up brand new Liberty users within one to two business days from the time your order is processed. For existing Liberty users that are migrating to Liberty Cloud, the turnaround time depends a bit on the situation and your schedule. The migration process can potentially take a few hours, so we try to plan it out to minimize your downtime. We typically schedule migrations for existing users on Tuesdays, Wednesdays, or Thursdays, but we will do our best to accommodate your schedule. Typically, an existing Liberty user that is migrating will be up and running on Liberty Cloud within two to three days from the time your order is processed.
Not a problem. We can backup your data and restore it to a computer for you. You will then convert to a traditional desktop model and purchase a standard Liberty license. We will give you credit for a portion of the amount of time you were using the cloud service. You will not have to repurchase an entire license.
We have many customers who are already doing this and love it. We are putting this service together so that stores have a choice on running Liberty. Also, finding technicians can who do this type of work is somewhat difficult so we decided to roll our own solution to help customers with this somewhat complex process.
We realize that maintaining a solid backup plan is critical for your business. That's why we use Carbonite's Server Edition to securely back up everything that a standard Liberty backup includes, plus a shared desktop folder where you can place other documents such as Quickbooks backups. A copy of the Carbonite backup is first created and stored on your Liberty Cloud Server, and then encrypted and uploaded to Carbonite's own cloud storage solution. In the event that any portion of the backup process fails to process correctly, Resaleworld's Support Department is notified via email, allowing the issue to be identified and corrected immediately.
If you already own Liberty4 Consignment and you want to move to Liberty Cloud, you will get a small discount per month. You can back up your database file and restore the file to the cloud when you're ready to pull the trigger. It's pretty easy! There is a migration fee of $99 if you want us to do the work for you. By the way, if you are on Liberty 2002, you will have to upgrade to the most current version of L4C4. We do not allow L2K2 users to run in the Cloud.
We can install some of the more major windows programs out there such as Quickbooks, Open Office, etc. There is a $49 per program installation charge. If you have another program you need to install, let us know. We will give you our recommendation. Remember, your space is somewhat limited on the VPS so you just can't start loading everything up there.
Please do keep in mind that we're obligated to abide by the terms of the license agreement for your software. Certain software, most notably desktop versions of Microsoft Office, cannot legally be installed on a remote server. When such cases arise, we're happy to discuss potential alternatives.
A list of known malicious IP Address pools located outside of the United States has been added to the Windows firewall block list. There is also an account lockout policy in place that requires any user that inputs an incorrect password three times to wait 15 minutes before they can sign in again. Furthermore, if that user fails to login correctly 10 times total within a 24 hour period, their IP address will be added to the firewall block list preventing them from connecting to the server in the future. The default remote desktop listening port has been changed on each Liberty Cloud VPS to a non-standard port.
Liberty cloud requires a complex password at least 7 characters long containing one capital letter and one number. It is recommended that each individual user that signs into Liberty Cloud change their password once every thirty days. Any disconnected but active sessions open for longer than 15 minutes are automatically logged off. The server can also be locked down as an additional option to only run Liberty software, ensuring that employees only run Liberty software on the server.
Typical server maintenance (Liberty Updates, Windows Updates, disk cleanups, and database optimizations) are handled by automated processes that run overnight. In the event that an abnormal circumstance requires maintenance during your regular business hours, Resaleworld will call and schedule an appropriate time for any work needed.
We would like to say absolutely 'Yes' to this question but being 100% PCI compliant requires a third-party company to absolutely ensure your system and credit card practices are in compliance. If you are going to use a Payment Logistics device for credit card processing, you are well on your way to the path of PCI compliancy. Our credit card partners have yours and our interest in mind and feel strongly about the solution we are providing to our Cloud customers. Our support technicians would be happy to talk to you further about this extremely important issue one-on-one if you require further explanation.
Congratulations! You're obviously a successful store and require something a bit beefier than our standard cloud configuration. Your requirements are much higher. Memory and Database Engine limitations all come into play as your store and needs grow. In this case, we are able to allocate additional resources to your Server on the fly - typically, this doesn't even require a reboot! If your needs reach the point where SQL Web Edition must be installed, some downtime is involved as the setup for this will take your database offline - we will work with you as much as we can to find a convenient time to schedule this upgrade. Pricing for 21 or more users will be quoted by your sales representative.
For being a cloud customer, we want to make your hardware experience just as good as your software. Once you purchase your Resaleworld receipt printer, it will be covered. As long as you remain a cloud customer, we will repair or replace your receipt printer should anything happen to it - absolutely free!.